Can the emergency center see where I am?

Yes, it is sent when an emergency call starts or you are on an emergency call. AML (Advanced Mobile Location) is a tool that helps emergency centers locate callers. Most modern mobile phones have AML functionality; you don't need to do anything different when calling emergency numbers. This means that in most cases, emergency centers can automatically locate a caller from a smartphone to an emergency number without needing to call from the Hjelp 113 app. However, you can still call emergency number 113 from the app and be assured that the ambulance will find you. When using the Hjelp 113 app, the position is still transmitted simultaneously as you see it yourself, so you and the emergency center can quickly agree on the correct position. With the Hjelp 113 app, you can easily see where you are on the map and view the coordinates at the top of the screen. You can take a screenshot or read the coordinates if you call someone. Yes! AML (Advanced Mobile Location) is a tool that helps emergency centers locate callers. Most modern mobile phones have AML functionality; you don't need to do anything different when calling emergency numbers. This means that in most cases, emergency centers can automatically locate a caller from a smartphone to an emergency number without needing to call from the Hjelp 113 app. However, you can still call emergency number 113 from the app and be assured that the ambulance will find you. When using the Hjelp 113 app, the position is still transmitted simultaneously as you see it yourself, so you and the emergency center can quickly agree on the correct position. With the Hjelp 113 app, you can easily see where you are on the map and view the coordinates at the top of the screen. You can take a screenshot or read the coordinates if you call someone.

What if I lack mobile coverage, a SIM card, or have no money on my prepaid card?

All mobile phones and networks have software that handles emergency calls differently from regular calls. In Norway, this software applies to 110 (fire), 112 (police), and 113 (health). The software ensures that you can call 112 even if you lack mobile coverage from your operator, have a damaged SIM card or no SIM card at all, or have no money on the prepaid card. However, this requires mobile coverage from at least one operator where you are. Emergency number 112 is a pan-European emergency number that works in all EU/EEA countries. In Norway, this emergency number is for the police. Please note that in some situations in Norway, you may have a better chance of getting through by calling 112 than by calling the other emergency numbers. Learn more about this from NKOM.

Why does Hjelp 113 need access to my location?

The app needs access to your location/where you are to show you your position. It's essential to choose "allow always" in the app to update the position if you move.

Does the emergency center always know where I am?

No, the position is only sent when an emergency call starts or you are on an emergency call. The emergency center also has several options for tracking callers, which can be used, for example, in case of coverage problems.

Why doesn't the map shown in the app match reality?

The map in the Hjelp 113 app is the mobile phone's map system. The emergency center uses coordinates and its own maps and does not depend on the map data on your phone. The coordinates and position sent to the emergency center will be correct.

Do I have to read out the coordinates?

Your coordinates are automatically sent to the emergency center through your mobile phone. If, contrary to expectations, the emergency center does not receive your coordinates, you can read out your position from the screen.

I don't recognize the coordinates. They don't look like the coordinates I see elsewhere. Is something wrong?

The Hjelp 113 app shows the position format that the AMK center (113) forwards to the air ambulance crews. The format shows degrees and decimal minutes. Suppose the position needs to be conveyed to the operator at the center to avoid misunderstandings. In that case, we use the same display format in the app. Go to settings and coordinates to change the display format to coordinates. Here, you can choose how you want to display your map position: DD (degrees), DDM (degrees and minutes), DMS (degrees, minutes, and seconds), or UTM (Universal Transverse Mercator).

I received a code via SMS from Hjelp 113, but I haven't downloaded the app

When you download Hjelp 113, you need to enter your mobile number. The app cannot automatically retrieve the number from your smartphone. Therefore, we send a code via SMS to the number provided. The code must be entered into Hjelp 113 to verify that the user owns the registered number. If you have received a code from Hjelp 113 without downloading the app, someone has likely entered the wrong phone number. In these cases, you can ignore the code.

Can Hjelp 113 use satellite?

Hjelp 113 does not support the use of satellites.

What if I don't have a Norwegian phone number?

Hjelp 113 also supports foreign numbers. The Hjelp 113 app can be downloaded abroad, but you must be in Norway to register a foreign phone number.

What if I'm not in Norway?

Hjelp 113 also works abroad. If you try to call 110 or 113, the app automatically suggests 112, the European emergency number. If 112 is not in use in the country you are in, you should find out which emergency number applies. Your mobile phone will automatically send your position to the emergency center in most countries. If, contrary to expectations, the emergency center does not receive your coordinates, you can read out your position from the call screen.

Why is the app disabled on my phone?

iPhone will automatically uninstall apps that haven't been used/opened in the last three months to save space if this is enabled on your phone. We are working with Apple to turn this off for the Hjelp 113 app and hope for a prompt solution. To ensure the app works in a crisis, check it occasionally. Suppose you experience problems with the app in a critical situation. In that case, the most effective solution is to call the emergency number directly.

Why has the Hjelp 113 app on my Android phone lost access to location services?

Android loses access to location services for apps that are rarely used. Changing the phone settings for the Hjelp 113 app can prevent this from happening. We are working with Google to turn this off for the Hjelp 113 app and hope for a prompt solution.

Does the app show all defibrillators near me?

The app displays all active defibrillators registered in the official registry on the map. Remember that you should never leave the patient. It's recommended that you have someone else fetch the defibrillator. The data about defibrillators comes from the national registry, 113.no. The Norwegian Air Ambulance Foundation is not responsible for the information about defibrillators, but if you are the one responsible for a defibrillator – register it here! It only takes five minutes. The defibrillator can help more people in your area if someone experiences cardiac arrest.

What about those of us with private numbers?

The app displays all active defibrillators registered in the official registry on the map. Remember that you should never leave the patient. It's recommended that you have someone else fetch the defibrillator. The data about defibrillators comes from the national registry, 113.no. The Norwegian Air Ambulance Foundation is not responsible for the information about defibrillators, but if you are the one responsible for a defibrillator – register it here! It only takes five minutes. The defibrillator can help more people in your area if someone experiences cardiac arrest.

Hjelp 113 | Frequently Asked Questions

Answers to some frequently asked questions about the Hjelp 113 app.

Publisert: 11.03.2024 – Sist oppdatert: 14.08.2024

What is Hjelp 113?

You can call all emergency numbers from the Hjelp 113 app:

110 (fire)
112 (police)
113 (health)

In addition, you’ll find essensial numbers such as:

Emergency room 116 117
Follow-up of first responders 02415
Poison Control Center 22 59 13 00
Mental Health Helpline 116123
Police 02800
Road Traffic Control Center 175

The app always displays your coordinates and the location of the nearest registered defibrillator.

Remember to start Hjelp 113 and enter your phone number today. Check the app occasionally to ensure it works when you need help quickly.

: Yes, it is sent when an emergency call starts or you are on an emergency call. AML (Advanced Mobile Location) is a tool that helps emergency centers locate callers. Most modern mobile phones have AML functionality; you don’t need to do anything different when calling emergency numbers.
This means that in most cases, emergency centers can automatically locate a caller from a smartphone to an emergency number without needing to call from the Hjelp 113 app.

However, you can still call emergency number 113 from the app and be assured that the ambulance will find you. When using the Hjelp 113 app, the position is still transmitted simultaneously as you see it yourself, so you and the emergency center can quickly agree on the correct position.

With the Hjelp 113 app, you can easily see where you are on the map and view the coordinates at the top of the screen. You can take a screenshot or read the coordinates if you call someone.
Yes! AML (Advanced Mobile Location) is a tool that helps emergency centers locate callers. Most modern mobile phones have AML functionality; you don’t need to do anything different when calling emergency numbers.

This means that in most cases, emergency centers can automatically locate a caller from a smartphone to an emergency number without needing to call from the Hjelp 113 app.

However, you can still call emergency number 113 from the app and be assured that the ambulance will find you. When using the Hjelp 113 app, the position is still transmitted simultaneously as you see it yourself, so you and the emergency center can quickly agree on the correct position.

With the Hjelp 113 app, you can easily see where you are on the map and view the coordinates at the top of the screen. You can take a screenshot or read the coordinates if you call someone.

: All mobile phones and networks have software that handles emergency calls differently from regular calls. In Norway, this software applies to 110 (fire), 112 (police), and 113 (health).

The software ensures that you can call 112 even if you lack mobile coverage from your operator, have a damaged SIM card or no SIM card at all, or have no money on the prepaid card. However, this requires mobile coverage from at least one operator where you are.

Emergency number 112 is a pan-European emergency number that works in all EU/EEA countries. In Norway, this emergency number is for the police. Please note that in some situations in Norway, you may have a better chance of getting through by calling 112 than by calling the other emergency numbers.

Learn more about this from NKOM.

: The app needs access to your location/where you are to show you your position. It’s essential to choose «allow always» in the app to update the position if you move.

: No, the position is only sent when an emergency call starts or you are on an emergency call. The emergency center also has several options for tracking callers, which can be used, for example, in case of coverage problems.

: The map in the Hjelp 113 app is the mobile phone’s map system. The emergency center uses coordinates and its own maps and does not depend on the map data on your phone.

The coordinates and position sent to the emergency center will be correct.

: Your coordinates are automatically sent to the emergency center through your mobile phone. If, contrary to expectations, the emergency center does not receive your coordinates, you can read out your position from the screen.

: The Hjelp 113 app shows the position format that the AMK center (113) forwards to the air ambulance crews.

The format shows degrees and decimal minutes. Suppose the position needs to be conveyed to the operator at the center to avoid misunderstandings. In that case, we use the same display format in the app.

Go to settings and coordinates to change the display format to coordinates. Here, you can choose how you want to display your map position: DD (degrees), DDM (degrees and minutes), DMS (degrees, minutes, and seconds), or UTM (Universal Transverse Mercator).

: When you download Hjelp 113, you need to enter your mobile number. The app cannot automatically retrieve the number from your smartphone.

Therefore, we send a code via SMS to the number provided. The code must be entered into Hjelp 113 to verify that the user owns the registered number.

If you have received a code from Hjelp 113 without downloading the app, someone has likely entered the wrong phone number. In these cases, you can ignore the code.

: Hjelp 113 does not support the use of satellites.

: Hjelp 113 also supports foreign numbers. The Hjelp 113 app can be downloaded abroad, but you must be in Norway to register a foreign phone number.

: Hjelp 113 also works abroad. If you try to call 110 or 113, the app automatically suggests 112, the European emergency number.

If 112 is not in use in the country you are in, you should find out which emergency number applies.

Your mobile phone will automatically send your position to the emergency center in most countries. If, contrary to expectations, the emergency center does not receive your coordinates, you can read out your position from the call screen.

: iPhone will automatically uninstall apps that haven’t been used/opened in the last three months to save space if this is enabled on your phone.

We are working with Apple to turn this off for the Hjelp 113 app and hope for a prompt solution.

To ensure the app works in a crisis, check it occasionally.

Suppose you experience problems with the app in a critical situation. In that case, the most effective solution is to call the emergency number directly.

Bildetekster:
How it looks in the AppStore if the Hjelp 113 app is disabled on iPhone.
How it looks in the App Store if the Hjelp 113 app is disabled on iPhone.

: Android loses access to location services for apps that are rarely used. Changing the phone settings for the Hjelp 113 app can prevent this from happening.

We are working with Google to turn this off for the Hjelp 113 app and hope for a prompt solution.

: The app displays all active defibrillators registered in the official registry on the map.

Remember that you should never leave the patient. It’s recommended that you have someone else fetch the defibrillator.

The data about defibrillators comes from the national registry, 113.no. The Norwegian Air Ambulance Foundation is not responsible for the information about defibrillators, but if you are the one responsible for a defibrillator – register it here! It only takes five minutes.

The defibrillator can help more people in your area if someone experiences cardiac arrest.

: The app displays all active defibrillators registered in the official registry on the map.

Remember that you should never leave the patient. It’s recommended that you have someone else fetch the defibrillator.

The data about defibrillators comes from the national registry, 113.no. The Norwegian Air Ambulance Foundation is not responsible for the information about defibrillators, but if you are the one responsible for a defibrillator – register it here! It only takes five minutes.

The defibrillator can help more people in your area if someone experiences cardiac arrest.